29 February - Saturday

10.15-11.00 Strategic Pricing of Veterinary Services
Dr. Pere MERCADER
11.00-11.15 Coffee Break
11.15-12.00 Conflict With Clients: How to Manage It Effectively and Go from Pain to Gain                                                                                                                          
Miguel Angel DIAZ
12.30-13.30 Lunch
13.30-14.15 Patient-Owner-Veterinarian Clinic Team Stress Management 
Prof.Dr. Ebru YALÇIN
14.15-14.30 Coffee Break
14.30-15.15 Legal Problems and Preparation of Forms