27 February - Thursday

Day Sponsor - Purina Day

09.00-10.00 Registration
10.00-10.30 Opening Ceremony
10.30-11.30 Pricing of Veterinary Services: the 5 Most Common Mistakes by Vets
Dr. Pere MERCADER
11.30-12.00 Day Sponsor - Purina Day
12.00-13.00 Lunch
13.00-14.00 How much can I Pay My Vets, How and Why? (Vets and Economic Incentives)
Dr. Pere MERCADER
14.00-14.15 Break
14.15-15.15 The “Yes” Button: Using Neuroscience to Get the Yes from Our Clients in an Ethical Way
Miguel Angel DIAZ
15.15-15.45 Coffee break
15.45-16.45 Mastering Communication Skills: The Most Common Pitfalls in the Consultation and How to Avoid Them
Miguel Angel DIAZ
16.45-17.30 Excellence and Economical Success in Veterinary Practice Management
Prof. Dr. Yılmaz ARAL
17.30-17.45 Break
17.45-18.45 How Can I have a Client-oriented Practice?
Dr. Pere MERCADER
18.45-19.45 Panel: Problems of Small Animal Veterinary Clinics in Turkey
Moderator: Prof. Dr. Murat Arslan

28 February Friday

Day Sponsor - Unique Day

09.00-10.00 Feedback That Works: How to Grow Your People and Boost Performance
Miguel Angel DIAZ
10.00-10.30 Coffee break
10.30-11.30 KPI: the 6 Figures You Need to Understand to Manage a Profitable Clinic
Dr. Pere MERCADER
11.30-12.00 Day Sponsor - Unique
12.00-12.15 Break
12.15-13.00 Interpretation of Basic Performance Parameters through Patient Tracking Programs
Veterinarian Ayça SAĞ
13.00-14.00 Lunch
14.00-15.00 Happy Hospitals – Fear Free Veterinary Visits
Dr. Gary LANDSBERG
15.00-15.15 Break
15.15-16.00 Patients and Veterinarian Stress: What am I Doing Wrong?
Prof. Dr. Ebru YALÇIN
16.00-16.30 Coffee break
16.30-17.30 Fearful and Anxious Patients – Fear Free Management and Medication
Dr. Gary LANDSBERG
17.30-18.00 Dr. Pere MERCADER
Speaker Sponsor - Royal Canin
18.00-19.00 Raising Cats - from Naughty to Nice (Meeting the behavioural needs of the indoor cat)
Dr. Gary LANDSBERG
20.30-00.00 Farmina Pet Foods Amazing Clinic Party

29 February Saturday

09.00-09.30 Financial Overview of the Veterinary Clinic Enterprises in Turkey
Prof. Dr. Savaş SARIÖZKAN
09.30-10.00 Basic Business Principles in Veterinary Clinic Management
Assoc. Prof. Dr. Ferhan KAYGISIZ
10.00-10.30 Coffee Break
10.30-11.00 Ethical Problems Encountered in Veterinary Clinics in Turkey
Veterinarian Gökhan ÖZDEMİR
11.00-11.30 The Importance of Using Social Media in the Management of Veterinary Clinics and Effective Communication
Asst. Prof. Ergin Şafak DİKMEN
11.30-11.45 Break
11.45-12.30 Legal Problems Encountered in Veterinary Clinics
12.30-13.30 Lunch